Welcome to the Hepler Homes FAQ Page

Home Improvement FAQs

Hepler Homes has found that clear communication allows us to obtain achievable deadlines and provide you with the highest level of satisfaction. In the beginning stages of home improvement and custom home building, a lot of critical questions come up. We have no secrets at Hepler Homes; if you have a question that needs answering, we will do our best to help with your home improvement plans!

If you are in need of a custom home builder or have more home improvement questions, call Hepler Homes at 540-662-3630 about your dream home! We are available to service all areas in Winchester, VA and Frederick County communities.

Have a specific question about an already in-progress project? Make sure you check our online portal for updates and pictures of the work being done on your new custom home.

Below are some common questions that are generally asked during the first stages of home improvement and custom home planning:

Yes. Hepler Homes is dedicated to being there throughout every step of the way to ensure that your new home is everything you wanted. Dave visits your home site often and is familiar with every detail of the process. Dave will be accessible anytime by calling 540-662-3630.

And with our online communication system, the process of building your forever home, or remodeling that outdated kitchen, can be more enjoyable. We provide easy access so you can see pictures, financial information, and notifications when major progress has been made.

Your first meeting with Dave at Hepler Homes will be spent discussing your dream home visions. You may already have a blueprint, some initial ideas or can select from our existing plans. We will use these visions to determine the feasibility of your dream home plan compared to what your budget allows.

A picture tells a thousand words, so the best preparation in communicating your vision to us with as many pictures and ideas. Our website is a great place to start. Additionally, friends and acquaintances that have been through the building process can provide personal stories about their experience. These stories will allow you to gauge your expectations and communicate them to Hepler Homes by means of questions.

Hepler Homes is very flexible in allowing you to be as involved as you wish to, in fact, we encourage you to be involved. Throughout the home building process, we will have scheduled meetings with you at the site. During these meetings we will refine the requirements of such things as electrical, plumbing, and kitchen. These are great opportunities to discuss any questions that you have and bring up any specific detail that has not been discussed already. Anytime throughout process you can call Hepler Homes with questions.

In addition to visits or occasional walk-throughs at the site, a great deal of time can be spent in choosing the finishing selections of the home.  This is the personality of your new home and you have to live with your decisions.  There are thousands of selections that go into the construction of a new home, and each selection must be clearly specified and understood by both parties. These selections can include…

  • Trim
  • Door
  • Cabinet
  • Floors: (hardwood, carpet, tile, vinyl)
  • Major Appliances
  • Plumbing Fixtures
  • Light Fixtures
  • Counter Tops
  • Shower Doors
  • Hardware: (door knobs)

You may first ask, what constitutes a change or alteration. A change or alteration is anything through the process of building the home that looks like it will require additional time and/or money to make the change occur. A change does not always occur after you see something you don’t prefer in your home; it may be something that will be taking place in the next week or so of the project. If there is ever a change that you wish to see made in the home, simply contact Dave Hepler directly to discuss the change. Hepler Homes will need to discuss this change with you and any implications this has on the current budget and timeline.

Short answer is, No. Hepler Homes will be happy to make recommendations, but does not require that you use specific vendors for such things as kitchen appliances, lighting fixtures, and plumbing fixtures.  We use some of the best people and have long standing relationships with them, we are confident in the products which is why we recommend them to you.

If you have a question that we have not answered on this page, please call Dave at 540-662-3630 anytime.